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Surf Internet Terms and Conditions

Surf Internet® is committed to providing a secure and reliable fiber network. To ensure the highest standards of service, we adhere to the following Terms and Conditions.

Promotional Program Terms

Current Promotions

Marketing Disclaimers

25x Faster Than Cable ^

Faster upload speeds based on combined upload and download capacity versus major cable providers: Xfinity, Spectrum, and Cox 1 Gig cable service. Internet speeds based on hard wired connection. Actual speed test results may vary up to 20%.

50x Faster Than Cable ^^

Faster upload speeds based on combined upload and download capacity of Surf 2 Gig versus major cable providers: Xfinity, Spectrum, and Cox 2G1G cable service. Internet speeds based on hard wired connection. Actual speed test results may vary up to 20%.

General Pricing Terms *

Pricing and promotional offers are available for a limited time and are subject to change. Valid to new, residential/business customers only. Plan pricing includes a $5 discount for being enrolled in Auto-Pay. If you do not want to be enrolled in Auto-Pay an additional $5 fee will be applied to your monthly charges. If you wish to receive a paper statement an additional $5 fee will be applied.Added fees may be required for additional equipment and services. Internet speeds are not guaranteed and may vary by equipment, number of users/devices and other factors outside of Surf’s control. 2 Gig, 1 Gig and 500 Mbps service not available in some areas. Price-lock for life applies to the current plan for length of service. All-in Pricing refers to the inclusion of equipment fees and taxes in internet package prices only. Restrictions apply. Faster upload speeds based on combined upload and download capacity versus major cable providers: Xfinity, Spectrum, and Cox 1 Gig cable service. Internet speeds based on hard wired connection. Actual speed test results may vary up to 20%.

Price-Lock for Life *

Price-lock for life applies to the current plan for length of service. Restrictions apply.

AutoPay Terms *

Plan pricing includes a $5 discount for being enrolled in Auto-Pay. If you do not want to be enrolled in Auto-Pay an additional $5 fee will be applied to your monthly charges.

Free Installation *

Additional fees may apply if the home is located more than 250 ft from the road.

Whole-Home WiFi/eero

Whole-Home WiFi powered by eero is a product of EERO LLC, and managed by Surf Internet. Free eero Whole-Home WiFi offer includes 1 eero device with any fiber internet plan; additional eero devices may be required at an extra cost. Restrictions apply.

Streaming Services *

MyBundle.TV requires separate subscription to streaming service, and agreement to streaming service terms and policies, which are subject to change by the streaming service provider. Surf Internet is not responsible for streaming services or their contents. Visit individual Streaming Service Provider websites for Terms and Conditions.

VoIP Phone Service *

VoIP home phone pricing applies to direct-dialed calls from home to locations included in the coverage area. Service (including 911/emergency services) may not function after an extended power outage. Call Surf Internet for restrictions and complete details.

Ultimate Plan (8 Gig) *

The Ultimate Internet Plan can achieve up to 8 Gigs when wired into the home's ONT but is not a statement, representation or guarantee of the maximum speed you will receive. Ultimate Plan (up to 8 Gigs), 2 Gig, 1 Gig and 500 Mbps service not available in some areas.

NPS Citation

Surf Internet quarterly NPS ranking as of [surf_value key="nps_date"] of [surf_value key="nps_score"] compared to industry average of 6. SOURCES: satmetrix.com | NICE Satmetrix 2022 Consumer Net Promoter Benchmark Study. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

Refer-A-Friend Program §

Referral program available to existing Surf Internet customers (referrer). Customers may refer up to 5 new or qualified former Surf customers per calendar year. For each referral that results in a new activation, the referrer will receive a $50 one-time statement credit 60 days post the referee’s installation date. Program statement credits are not redeemable for cash. Terms and restrictions apply. Expires 07/31/2026.