Surf Internet Terms and Conditions
Surf Internet® is committed to providing a secure and reliable fiber network. To ensure the highest standards of service, we adhere to the following Terms and Conditions.
Program Terms
Marketing Disclaimers
Legal Documents
- Terms of ServiceThe agreement governing your use of Surf Internet services.
- Privacy PolicyHow we collect, use, and protect your personal information.
- Acceptable Use PolicyGuidelines for appropriate use of our network and services.
- Open Internet TransparencyInformation about our network management practices and open internet transparency.
- DMCA PolicyCopyright infringement reporting and takedown procedures.
- Do Not Call PolicyInformation about our do not call practices and preferences.
- SMS/Email TermsTerms and conditions for SMS and email notification services.
- Product Rate SheetDetails about product rates, fees, and related information.
- Broadband Consumer LabelsFCC-required nutrition labels for our internet plans.
Promotional Program Terms
Current Promotions
- Refer-a-FriendReferral program terms (expires, see offer details).
- Salute ProgramOffer terms for the Salute program (evergreen).
- Contract BuyoutContract buyout promotion terms (expires if active, see offer details).
- Gift Card TermsGift card promotion terms (expiration varies by promotion).
- Direct Mail Disclaimer
Marketing Disclaimers
Faster upload speeds based on combined upload/download capacity versus major cable providers: Xfinity, Spectrum, and Cox 1 Gig cable service. Internet speeds based on hard wired connection. Actual speed test results may vary up to 20%.
Faster upload speeds based on combined upload/download capacity of Surf 2 Gig versus major cable providers: Xfinity, Spectrum, and Cox 2G1G cable service. Internet speeds based on hard wired connection. Actual speed test results may vary up to 20%.
Limited-time offer; subject to change. Available to new, qualified residential customers in eligible areas; availability varies and not all speeds are available. Internet speeds are not guaranteed and may vary based on equipment, number of connected devices, network conditions, and other factors outside of Surf Internet’s control. Promotional pricing includes a $5/mo AutoPay discount. Enrollment in AutoPay is required for promotional offers; customers not enrolled in AutoPay will incur an additional $5/mo charge. Paper statements +$5/mo. Additional fees may apply for equipment, services, and installation. Ultimate Internet Plan: Capable of speeds up to 8 Gbps when wired directly to the home’s ONT; actual speeds may vary and are not guaranteed. Price-Lock for Life: Applies to base rate only on select plans; add-ons excluded. Pricing may change after the price-lock period. All-In Pricing: Includes required ONT equipment fees and taxes in internet package prices only; restrictions apply.
Applies to base rate only on select plans; add-ons excluded. Pricing may change after the price-lock period. Offer limited to new Surf Internet residential customers in eligible areas. See Limitations and Terms at surfinternet.com/terms.
Promotional pricing includes a $5/mo AutoPay discount. Enrollment in AutoPay is required for promotional offers; customers not enrolled in AutoPay will incur an additional $5/mo charge.
Additional fees may apply if the home is located more than 250 ft from the road.
Whole-Home WiFi powered by eero® is a product of EERO LLC, and managed by Surf Internet. One (1) eero® router included with purchase of any qualifying service over 100Mbps. Whole-Home WiFi Package includes two (2) additional eero® routers. Purchase of additional eero® routers may be recommended by a Surf technician at the time of installation or requested by customer at any time. eero® is a registered trademark of Amazon Technologies, Inc. Details on router types and coverage available here. https://surfinternet.com/wifi
Streaming Recommendation Tool: powered by MyBundle.TV. See terms at mybundle.tv. Recommended streaming services require separate subscriptions and acceptance of third-party terms and policies. Surf Internet is not responsible for streaming services or their contents. Visit individual streaming service provider websites for terms and conditions.
VoIP home phone pricing applies to direct-dialed calls from home to locations included in the coverage area (48 Continental United States and Canada). Service (including 911/emergency services) may not function during/after an extended power outage. Call Surf Internet for restrictions and complete details.
The Ultimate Internet Plan is capable of speeds up to 8 Gigs when wired directly to the home’s ONT; actual speeds may vary and are not guaranteed. Ultimate Plan (up to 8 Gigs), 2 Gig, 1 Gig and 500 Mbps service not available in all areas.
Surf Internet quarterly NPS ranking as of [surf_value key=\"nps_date\"] is [surf_value key=\"nps_score\"] compared to industry average of 31. SOURCE: Rahaman, Shahed. NPS Industry Benchmarks: What Is a Good Score to Aim for in 2025? Fullview, 1 Feb. 2023, updated 15 Mar. 2024, www.fullview.io/blog/nps-benchmarks-by-industry.
Referral program available to existing Surf Internet residential customers (“Referrer”). Customers may refer up to five (5) new or qualified former Surf customers (“Referee”) per calendar year. For each eligible referral that results in a new service activation, the Referrer will receive a one-time $50 statement credit, applied approximately sixty (60) days after the Referee’s installation date. Statement credits have no cash value and are not redeemable for cash. Rewards are subject to verification and may be delayed or denied for verification purposes. Surf may refuse to verify and/or process any reward for any reason. Offer ends 07/31/2026.
Salute Teachers, Veterans and First Responders program is available to new and current Surf Internet customers who are (a) K-12 or higher-education school employees, (b) active or retired military personnel or (c) eligible First Responders (active firefighters, law enforcement officers, paramedics, and emergency medical technicians). Program is available upon request to customers subscribing to Surf Internet service tiers of 50Mbps or higher. Eligibility validation is required. Eligible military participants receive a $5/month statement credit for the life of the account; Teachers and First Responders must revalidate eligibility annually to continue receiving credit. Offer is non-transferable, may change or expire without notice and may not be combined with any other discounts or promotions. For more information visit surfinternet.com/salute.
Only valid to new fiber-optic customers in active fiber-optic areas. Customer must provide Surf with the last billing statement from the previous provider showing the early termination fee within sixty (60) days after cancellation. Surf will apply a one-time statement credit equal to the validated early termination fee, up to $300. Customer must remain an active Surf customer for six (6) consecutive months to remain eligible for the credit.
Must subscribe to an eligible internet plan as defined in the promotion. Customer may redeem a reward card beginning 65 days after the service activation date, provided the account is in good standing (i.e., active service and no past-due balances). Reward card is not redeemable for cash or cash equivalent. Prepaid Visa Reward will be delivered as a Digital Token. Digital Token expires three (3) months after the month of issuance (from delivery). After the Digital Token is redeemed, the prepaid card will expire in six (6) months after the month of issuance. The Gift Card may not be accepted everywhere. More information about virtual Visa and MasterCard prepaid cards is available at: https://www.bhnrewards.com/virtualvisa/ Full details regarding the issuance and use of the gift card are available at surfinternet.com