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Welcome to the Surf family!

MiSignal fiber is now Surf Internet.

We are proud to announce that MiSignal’s residential fiber customers are now a part of of the Surf Internet family. On this page you’ll learn a bit more about your new fiber provider, and upcoming changes to look forward to.

What you need to know

Your service and billing
won’t change.

Don’t worry! The hardware in your home, your plan’s speed, and plan price will remain the same as it is now. You shouldn’t notice any changes at all.

Same great support.
New phone number.

You’re still going to receive outstanding local customer support, just with a new phone number and email address. See the new support details and hours below.

Access your existing
billing portal.

If you’re a current MiSignal fiber customer that pays your bill through the customer billing portal, use the link below.

A message from our chief executives

fiber optic cable cross section

Gene Crusie

CEO of Surf Internet

“Broadband is one of the greatest equalizers of our time…”

“At Surf Internet, we believe that broadband is one of the greatest equalizers of our time, delivering access to the same internet-based services to all people regardless of where they live or their socioeconomic status.

“We are very excited to join forces with Josh Rowe and the MiSignal team. While our networks are already connected in multiple locations, the truly exciting thing for us is the transformative potential of Surf and MiSignal to bridge the digital divide in Livingston County.”

fiber optic cable cross section

Josh Rowe

President of Michigan Signal

“We have worked closely with Surf Internet for many years…”

“We have worked closely with Surf Internet for many years and it became obvious that both teams have the same core values.

“We are each passionate about outstanding customer experience and have a strong desire to bring affordable fiber-optic broadband to our communities.”

fiber optic cable cross section

Josh Rowe

President of Michigan Signal

What comes next?

Current MiSignal internet service and residential voice customers will continue to receive the same pricing, products, and customer support they have been accustomed to. In addition, Surf Internet will continue to operate and maintain MiSignal’s East Michigan office in Howell.

In the coming weeks and months, customers will have access to new products and improved network management capabilities, as well as Surf’s expanded customer service capabilities.

Call our team

Customer Care & Billing
Monday-Friday 8AM – 5:30PM CST

Technical Support
Available 24/7

Press Release

Gene Crusie

Chief Executive Officer

Gene serves as the visionary leader of Surf’s mission to transform the future of the Great Lakes Region by providing an essential gateway to connectivity through fiber internet. He believes that high-quality, reliable internet connectivity is the great equalizer, with limitless potential to reshape economic and educational futures. Since the early 1990s, Gene has played a pivotal role in the successful development and launch of dozens of internet service providers around the United States. In the last five years under his leadership, Surf Internet has acquired six other businesses, expanded into three states and has grown to a team of more than 125 people. Gene and the companies he leads have earned multiple awards, including the Junior Achievement Technology Hall of Fame, Ceragon Top North American VAR, Elkhart Chamber of Commerce Business of The Year, and the 1 Mile Tower Construction Award.